Book a pick-up

Note: This service is currently delayed due to impacts of Covid-19. Your items may not be picked up on your scheduled day. Please leave your items out for collection and we will pick them up as soon as possible.

We provide a free pick-up service for your old furniture, mattresses, whitegoods, e-waste and more.

This free service is available every week to all City of Sydney residents. Collection days depend on where you live and bookings are essential.

Please see below for items that we will and won’t pick-up and how to prepare your items for collection.

For items we can’t collect, please check for alternative disposal options.

If your item has a battery, plug or power cord, book it under the metals, whitegoods and e-waste category.

If you live in an apartment, ask your building manager or caretaker to make a booking.

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Residential address

Cancel or change your booking

If you have previously booked a pick-up at this address but need to change or cancel the booking:
- Please enter the reference number (looks like OBG0012345) from your confirmation message
- To change details of a pick-up you will need to cancel the old booking then continue to make a new booking

Pick-up location

We pick-up


  • Mattresses in any size and condition, and any type such as foam, latex and futon.
  • Bed base ensemble (these are fabric-covered bed bases).

Bulky household items and furniture

Do not book electronic or battery powered items under this category. If your item has a battery, plug or power cord, book it under the 'metals, whitegoods and e-waste' category. This includes toys that light up or make sounds, electric bikes and hoverboards.

  • Household furniture: tables, chairs, sofas/lounges, wardrobes, bookshelves, desks, drawers, cabinets, wooden bedheads, bedframes, bed slats and cots.
  • Mats and rugs. Cut large rugs into 1m lengths, roll and tie them with string or tape.
  • Wooden barbecues - barbecues with both wooden and metal parts.
  • Garden and outdoor furniture.
  • Small and loose household goods: toys, strollers, prams, baby seats, suitcases, crockery, posts and pans. Loose items must be in boxes.
  • Garden waste: branches, plants. Branches shouldn't be more than 1m long or 10cm thick, and loose items must be bundled and securely tied.


Metal, whitegoods and e-waste

  • Whitegoods and large metal appliances: fridges, washing machines, dryers, dishwashers, ovens, metal heaters and hot water systems.
  • Sporting and gym equipment: trampolines, weight benches and treadmills.
  • Bikes and electric bikes. Note: The big battery in an electric bike must be removed before placing your items out for collection. We don't pick up big batteries.
  • Steel ladders.
  • Lawnmowers (empty of fuel).
  • Metal barbecues - barbecues made from metal only (we pick up barbecues with wooden parts but please book them under Bulky household items and furniture. They go to different facilities).
  • Metal bedheads and bedframes - made from metal only (please book wooden bedheads, bedframes and bed slats under Bulky household items and furniture. They go to different facilities.).
  • E-waste (any items with a battery, plug or power cord) - please book a number of small items together
    • Electronics: TVs, computers and laptops, monitors, lamps, stereos, printers, gaming consoles, DVD players and video recorders.
    • Small household appliances: vacuum cleaners, toasters, mixer, blender, kettles, heaters, irons, coffee machines, ironing boards and pedestal fans.
    • Electronic or battery powered toys and household goods: toys that light up or make sounds and hoverboards. Note: the big battery in a hoverboard must be removed before placing your item out for collection. We don't pick up big batteries. 

We don't pick-up

Any of these items placed out won’t be picked-up and may result in a fine.

  • Bags / bagged rubbish of any type (including food and general waste)
  • Car parts, car tyres, car batteries.
  • Electric bike and hoverboard batteries. See our battery guide for where to recycle these. 
  • Building, renovation or demolition material: carpet, carpet off-cuts, bricks, rubble, dirt, pipes, roofing panels, doors, plasterboard, floor or roof tiles, girders, timber, fencing or wooden pallets, baths, kitchen cupboards, built-in wardrobes, toilets, cisterns and kitchen sinks.
  • Mirrors and glass items, including furniture with glass tops or panels. You can drop these off to a resource recovery centre such as SUEZ or Bingo (fees apply).
  • Household chemicals: paints, oils, flammable liquids, poisons, pesticides, household and pool cleaners, motor oil or cooking oil, fluorescent lights, gas bottles or fire extinguishers. These can be recycled at a Household Chemical CleanOut collection.
  • Commercial waste including milk or bread crates.
  • Heavy / extra-large items: tree stumps, logs, trunks or branches thicker than 10cm (our trucks can’t handle them). Material over 1.5m long or 100kg heavy.
  • Keep your collection to 1 cubic metre per booking, or 4 cubic metres for apartments.
  • Make sure all items (except metal goods) are less than 1.5m long and 100kg.