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Book a pick-up

We provide a free pick-up service for your old furniture, mattresses, whitegoods, electronics and more. We’ll pick-up your real or plastic Christmas tree too – make sure you book it under bulky household items and furniture.

This free service is available every week to all City of Sydney residents. Collection days depend on where you live and bookings are essential.

Please see below for items that we will and won’t pick-up and how to prepare your items for collection.

For items we can’t collect, please check for alternative disposal options.

If your item has a battery, plug or power cord, book it under the metals, whitegoods and e-waste category.

Items can be collected anytime from 6am to 6pm. If your items are not collected after 6pm, you can report a missed collection.

If you live in an apartment, ask your building manager or caretaker to make a booking.

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Residential address

Cancel or change your booking

If you have previously booked a pick-up at this address but need to change or cancel the booking:
- Please enter the reference number (looks like OBG0012345) from your confirmation message
- To change details of a pick-up you will need to cancel the old booking then continue to make a new booking

Pick-up location

We pick-up

Mattresses

  • Mattresses in any size and condition, and any type such as foam, latex and futon.
  • Bed base ensemble (these are fabric-covered bed bases).

Bulky household items and furniture

Do not book electronic or battery powered items under this category. If your item has a battery, plug or power cord, book it under the 'metals, whitegoods and e-waste' category. This includes toys that light up or make sounds, electric bikes and hoverboards.

  • Household furniture: tables, chairs, sofas/lounges, wardrobes, bookshelves, desks, drawers, cabinets, wooden bedheads, bedframes, bed slats and cots.
  • Mats and rugs. Cut large rugs into 1m lengths, roll and tie them with string or tape.
  • Wooden barbecues - barbecues with both wooden and metal parts.
  • Garden and outdoor furniture. Furniture with glass tops or panels are not accepted.
  • Household bulky goods: toys, strollers, prams, baby seats, suitcases, pots and pans. 
  • Garden waste bundled and tied together: branches, plants, clippings. Branches shouldn't be more than 1m long or 10cm thick.

 

Metal, whitegoods and electronics

  • Whitegoods and large metal appliances: fridges (remove all food), washing machines, dryers, dishwashers, ovens, metal heaters and hot water systems. Tape fridge / oven doors shut.
  • Sporting and gym equipment: weight benches, treadmills and dismantled trampolines (book trampoline nets, mats and other fabric parts under Bulky household items and furniture and metal parts under Metals, whitegoods and electronics. They go to different facilities).
  • Bikes and electric bikes - you must remove the battery from your electric bike before placing it out for collection. We don't pick up big batteries.
  • Steel items: ladders or ironing boards.
  • Lawnmowers (empty of fuel).
  • Metal barbecues - barbecues made from metal only (we pick up barbecues with wooden parts but please book them under Bulky household items and furniture. They go to different facilities).
  • Metal bedheads and bedframes - made from metal only (book wooden bedheads, bedframes and bed slats under Bulky household items and furniture. They go to different facilities).
  • Electronics (any items with a battery, plug or power cord) - please book a number of small items together. Make sure all data is permanently wiped from your devices.
    • Entertainment: TVs, computers, laptops, monitors, stereos, printers, gaming consoles, DVD players and video recorders.
    • Household appliances: vacuum cleaners, toasters, mixers, blenders, kettles, heaters, irons, coffee machines, lamps and pedestal fans.
    • Electronic or battery powered toys: toys that light up or make sounds and hoverboards. You must remove the big battery in your hoverboard before placing your item out for collection. We don't pick up big batteries. 

We don't pick-up

Any of these items placed out won’t be picked up and may result in a fine.

  • Bagged and/or boxed rubbish of any type (including general waste, food, liquid or items that can go in the yellow lid recycling bin). 
  • Carpet, carpet off-cuts or carpet underlay
  • Bean bags
  • Building, home renovation or demolition material, bricks, rubble, dirt, pipes, roofing panels, doors, plasterboard, floor or roof tiles, girders, timber, fencing or wooden pallets, baths, kitchen cupboards, built-in wardrobes, toilets, cisterns and kitchen sinks.
  • Medical waste
  • Mirrors and glass items, including furniture with glass tops or panels like fish tanks. You can drop these off to a SUEZ or Bingo resource recovery/recycling centre (fees apply).
  • Pianos
  • Household chemicals: paints, oils, flammable liquids, poisons, pesticides, household and pool cleaners, motor or cooking oil, fluorescent lights, gas bottles or fire extinguishers. These can be recycled at a Household Chemical CleanOut collection.
  • Heavy / extra-large items: tree stumps, logs, trunks or branches thicker than 10cm (our trucks can’t handle them). Material over 1.5m long or 100kg heavy.
  • Car parts, car tyres, car batteries.
  • Electric bike and hoverboard batteries. See our battery guide for where to recycle these. 
  • Commercial/business waste including large office printers and milk or bread crates.
  • Keep your collection to 1 cubic metre per booking for houses, or 4 cubic metres for apartments.
  • Make sure all items (except metal goods) are less than 1.5m long and 100kg.
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