Your waste collection services can occur anytime between 6:00am and 6:00pm. Please wait until after 6:00pm on your scheduled service day to report a missed service.
Complete the form below to report a missed collection.
Missed services will be collected within 2 business days. If you have already reported a missed collection, please allow 2 business days before reporting it again.
These requests are serviced Monday to Sunday.
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Please Note: Your normal collection day is today, and collections can sometimes occur later in the day.
Please only report of a missed collection if you are sure your bin was missed, rather than just collected later than usual.
Privacy & Personal Information Protection NoticePurpose of Collection: For investigation of issues reported by userIntended recipients: Officers of the Council of the City of SydneySupply: While the supply of information is voluntary, insufficient information may result in your request not being processedAccess/Correction: Council officers or Government Information (Public Access) Act RequestsStorage: Council‘s Records Management Systems and Archives