Your waste collection services can occur anytime between 6:00am and 6:00pm. Please wait until after 6:00pm on your scheduled service day to report a missed service (see above for temporary service interruptions).
Complete the form below to report a missed collection for your red lid, yellow lid, green organics bins and booked pickups.
If your maroon lid food scraps recycling collection was missed, please fill in the Report a Local Issue form.
These requests are serviced Monday to Sunday.
Delays on bulky waste collections
We’ve temporarily paused bookings for our bulky waste collection.
Our trucks are out making sure all current bookings have been collected and will resume taking new bookings on Monday12 December.
If you need to report a missed bulky waste collection, please leave your items out and wait 2 days before making the report.
We apologise for any inconvenience caused.
Find out more about bulky waste collection<Link to https://online.cityofsydney.nsw.gov.au/BookAPickUp/SelectService
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Which collection has been missed?
Please Note: Your normal collection day is today, and collections can sometimes occur later in the day.
Please only report of a missed collection if you are sure your bin was missed, rather than just collected later than usual.
Privacy & Personal Information Protection Notice
Purpose of Collection: This information is being collected for the purpose of investigating issues reported by user.
Intended recipients: In order to deal with the information access request we may need to pass the information to City of Sydney employees and City of Sydney contractors.
Supply: The supply of this information is required is voluntary. If you are unwilling to provide this information, the City of Sydney may be unable to provide access to City of Sydney services.
Access/Correction: Please contact Customer Service on 02 9265 9333 or at firstname.lastname@example.org to access or correct your personal information.
Storage: The Customer Service Unit at the City of Sydney, located at 456 Kent Street, Sydney NSW 2000, is collecting this information and the City of Sydney will store it securely.
Other uses: The City of Sydney will use your personal information for the purpose for which it was collected and may use it as is necessary for the exercise of other functions.
For further details on how the City of Sydney manages personal information, please refer to our Privacy Management Plan.