To contact the City, ask a question, lodge a service request, report an issue (complaint) or provide feedback, complete the form below.
Indicates response required
We will get back to you regarding your questions, requests for service, or issues lodged within 2 business days or as applicable.
If you are providing feedback or giving a compliment, we might not provide you with a response however we will note your feedback.
Attach photos of the incident
You can attach up to 3 photos of the incident.
Note that each file is limited to 10MB size and only JPG, JPEG, PNG, TIFF and GIF files are supported.
Privacy & Personal Information Protection Notice
Purpose of Collection: This information is being collected for the purpose of investigating issues reported by user.
Intended recipients: In order to deal with the information access request we may need to pass the information to City of Sydney employees and City of Sydney contractors.
Supply: The supply of this information is required is voluntary. If you are unwilling to provide this information, the City of Sydney may be unable to provide access to City of Sydney services.
Access/Correction: Please contact Customer Service on 02 9265 9333 or at firstname.lastname@example.org to access or correct your personal information.
Storage: The Customer Service Unit at the City of Sydney, located at 456 Kent Street, Sydney NSW 2000, is collecting this information and the City of Sydney will store it securely.
Other uses: The City of Sydney will use your personal information for the purpose for which it was collected and may use it as is necessary for the exercise of other functions.
For further details on how the City of Sydney manages personal information, please refer to our Privacy Management Plan.