Please fill in the form below:
If you have an issue with your maroon-lid food scraps recycling bin, please fill in the Report a Local Issue form.Bin deliveries and repairs occur between 6am and 8pm on your scheduled day. Requests must be received by 2pm the business day before.Please provide your best daytime contact number below as we may need to contact you prior to servicing your request.
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No further requests can be added to this issue. Submit the issue when ready.
You may report up to 3 different issues.You will need to submit additional requests if you have more issues that require attention.
You may report up to 5 different issues and a maximum of 10 bins of each type of issue.You will need to submit additional reports if you have more than issues that require attention.
Repairs or replacementsPlease stick a note on bins we need to repair or replace. This means our team can easily identify them.Put the bin at your usual collection point the night before your scheduled service.In apartment buildings where bins are collected directly from the bin rooms, building managers will need to provide access so our contractors can complete the delivery or repair. You will receive a text message with your scheduled time.New bin deliveriesYour new bin will be delivered to your usual waste collection point.In apartment buildings where bins are collected directly from the bin rooms, building managers will need to provide access so our contractors can deliver your bins. You will receive a text message with your scheduled time.Please note: If the scheduled day below falls on a public holiday, your delivery will be on the next business day.
Your bin is scheduled to be replaced or repaired on: Date determined once address has been provided.
Privacy & Personal Information Protection NoticePurpose of Collection: This information is being collected for the purpose of investigating issues reported by user. Intended recipients: In order to deal with the information access request we may need to pass the information to City of Sydney employees and City of Sydney contractors. Supply: The supply of this information is required is voluntary. If you are unwilling to provide this information, the City of Sydney may be unable to provide access to City of Sydney services. Access/Correction: Please contact Customer Service on 02 9265 9333 or at firstname.lastname@example.org to access or correct your personal information. Storage: The Customer Service Unit at the City of Sydney, located at 456 Kent Street, Sydney NSW 2000, is collecting this information and the City of Sydney will store it securely. Other uses: The City of Sydney will use your personal information for the purpose for which it was collected and may use it as is necessary for the exercise of other functions.
For further details on how the City of Sydney manages personal information, please refer to our Privacy Management Plan.