Replace, repair or order a bin

Please fill in the form below: 

  • if your red lid, yellow lid or green garden organics bin is damaged or missing to organise a repair or replacement
  • to start a free fortnightly garden organics collection and receive a green lid bin
  • to order a new yellow lid recycling bin

If you have an issue with your maroon-lid food scraps recycling bin, please fill in the Report a Local Issue form.

Bin deliveries and repairs occur between 6am and 8pm on your scheduled day. Requests must be received by 2pm the business day before.

Please provide your best daytime contact number below as we may need to contact you prior to servicing your request.

Indicates response required

Residential address

Bin details




Delivery details

Repairs or replacements

Please stick a note on bins we need to repair or replace. This means our team can easily identify them.

Put the bin at your usual collection point the night before your scheduled service.

In apartment buildings where bins are collected directly from the bin rooms, building managers will need to provide access so our contractors can complete the delivery or repair. You will receive a text message with your scheduled time.

New bin deliveries

Your new bin will be delivered to your usual waste collection point.

In apartment buildings where bins are collected directly from the bin rooms, building managers will need to provide access so our contractors can deliver your bins. You will receive a text message with your scheduled time.

Please note: If the scheduled day below falls on a public holiday, your delivery will be on the next business day.

Your bin is scheduled to be replaced or repaired on: Date determined once address has been provided.

Your details


Privacy & Personal Information Protection Notice
Purpose of Collection: This information is being collected for the purpose of investigating issues reported by user.
Intended recipients: In order to deal with the information access request we may need to pass the information to City of Sydney employees and City of Sydney contractors.
Supply: The supply of this information is required is voluntary. If you are unwilling to provide this information, the City of Sydney may be unable to provide access to City of Sydney services.
Access/Correction: Please contact Customer Service on 02 9265 9333 or at council@cityofsydney.nsw.gov.au to access or correct your personal information.
Storage: The Customer Service Unit at the City of Sydney, located at 456 Kent Street, Sydney NSW 2000, is collecting this information and the City of Sydney will store it securely.
Other uses: The City of Sydney will use your personal information for the purpose for which it was collected and may use it as is necessary for the exercise of other functions.

For further details on how the City of Sydney manages personal information, please refer to our Privacy Management Plan.